Terms

Danish Furniture Transport Association

Transport or storage of moving goods takes place in accordance with the Danish Furniture Transport Association’s general conditions.

Danish Freight Forwarders Association and Nordic Association of Freight Forwarders

All other tasks are carried out in accordance with the Nordic Freight Forwarders Association’s General Regulations (NSAB 2015). The provisions limit the freight forwarder’s liability as a contracting party pursuant to § 3 B for loss, deterioration or damage to goods to SDR 8.33 per kg and for delay up to the freight amount, and for all other losses up to SDR 100,000 for each task (§ 21). The freight forwarder’s liability as an intermediary according to § 3 C is limited to SDR 50,000 for each task and a total of SDR 500,000 for one and the same incident (§ 24). In the case of storage, the total liability for damage in one and the same incident is limited to SDR 500,000 (Section 25). Special attention is drawn to the network clause (Section 2), that claims against the freight forwarder become time-barred after one year (Section 28), and that the right of lien and lien (Section 14) includes current as well as previous claims.

Delivery conditions

Unless otherwise agreed, the following standard delivery conditions apply for transport by own car:
Collection within 1-6 working days in Denmark, and 1-10 working days abroad.
Delivery subsequently takes place within 2-7 working days after collection.

Unless otherwise stated when submitting a transport offer, stated prices only apply to deliveries to the mainland and fixed islands (with the exception of Bornholm).

For overseas transport and transport with a foreign carrier, the delivery conditions described in the offer in question apply.

Cancellation

In case of cancellation of transport or other service after an order has been started, an administration fee of DKK 100 is paid.
If it is a cancellation with subsequent return transport, the full price must be paid for this.

Right of return

No right of return is granted on the sale of transport or other services, as these are not physical goods.
When selling packaging materials, a 7-day right of return is granted if the product is unused and in unopened packaging.

Payment terms

To make a payment with us, you must have received a booking or invoice number from us. The number has 6 digits and is provided either by phone or email directly from us. The number must always be provided when making a payment.

If you enter an order number, reference number, item number or other numbers not provided by us, we cannot guarantee that the payment can be correctly linked to your booking.

Please be careful to note the correct booking, invoice or customer number on the transfer, otherwise we will have difficulty registering the payment correctly, which may result in extended processing time.